Evaluation
Upon entering the IVS facility each pump is visually inspected and photographed. A Work Order is then generated and entered into our database. After which the unit is moved into our tear down area for a complete disassembly and decontamination. The pump then goes through a comprehensive visual and mechanical analysis to ensure conformity to OEM specifications. All components required to bring the pump back to OEM standards are listed on the Work Order.
Customer Review
The Work Order is reviewed by our Sales Engineer and a Service Analysis Form (SAF) is generated and sent to the customer for review. The SAF provides our customers with a detailed explanation, including the cause of failure, parts required and cost breakdown to repair the unit. This gives our customers the opportunity to ask any questions they may have and allows IVS to make any necessary recommendations. One of our Sales Engineers will follow up with a phone call to discuss the status of your equipment and gain approval for the overhaul process.
Rebuild Of The Pump
Once approval is given the Production Manager will issue a Major overhaul kit and any other components required for the rebuild, and assign the job to one of our technicians. The overhaul kit includes all consumable items, such as seals, gaskets, o-rings, bearings, valves and vanes. The technician is responsible for the cleaning and the re-assembly of the pump.
Shipping
After the pump passes all tests it is prepped for return shipment to our customer. The pumps finish is then restored to OEM colors and returned to your facility.
Warranty
IVS prides itself as an industry leader with our warranty. Our “practical business “ Warranty on parts and workmanship from the date of documented installation not shipment. This gives our customers a comfort level when maintaining pumps in storage.
