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CUSTOMER SERVICE

We Put You First!

We are dedicated to customer service and can provide you with all your planning, product, maintenance and service solutions today, and in the future.

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Vacuum Pump repair and Vacuum Pump Rebuilding Services

IVS is your full solutions provider for vacuum pump repair and vacuum pump rebuilding. We service all types, makes, and models of vacuum pumps. From rotary oil pump problems to turbomolecular crashes, we have the technicians and facility to properly repair or rebuild your vacuum system. All the pumps we service are also returned with our one year warranty protecting you from defects in material and workmanship from the documented date of installation.

Vacuum pump repair
and rebuild Process

Evaluation

Upon entering the IVS facility each vacuum pump is visually inspected and photographed. A Work Order is then generated and entered into our database. After which the unit is moved into our tear down area for a complete disassembly and decontamination. The vacuum pump then goes through a comprehensive visual and mechanical analysis to ensure conformity to OEM specifications. All components required to bring the vacuum pump back to OEM standards are listed on the Work Order.

Customer Review

The Work Order is reviewed by our Sales Engineer and a Service Analysis Form (SAF) is generated and sent to the customer for review. The SAF provides our customers with a detailed explanation, including the cause of failure, parts required and cost breakdown to repair the unit. This gives our customers the opportunity to ask any questions they may have and allows IVS to make any necessary recommendations. One of our Sales Engineers will follow up with a phone call to discuss the status of your equipment and gain approval for the overhaul process.

Vacuum Pump Rebuild

Once approval is given the Production Manager will issue an overhaul kit and any other components required for the rebuild, and assign the job to one of our technicians. The overhaul kit includes all consumable items, such as seals, gaskets, o-rings, bearings, valves, etc. The technician is responsible for the cleaning and the re-assembly of the vacuum pump.

Shipping

After the vacuum pump passes all tests it is prepped for return shipment to our customer. The vauum pumps finish is then restored to OEM colors and returned to your facility.

Warranty

Innovative Vacuum Solutions prides itself as an industry leader with our warranty. Our “practical business “ Warranty on parts and workmanship from the date of documented installation not shipment. This gives our customers a comfort level when maintaining pumps in storage.